Last updated: January 2025
By accessing or using the FactoryOS platform (“Service”), operated by Zipybills (“Company”, “we”, “us”), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the Service. These terms apply to all users of the platform including administrators, operators, and viewers.
FactoryOS is a manufacturing operations platform that provides production monitoring, OEE tracking, quality management (CTQ/CTP), digital work instructions, downtime analysis, traceability, energy management, IIoT integration, tools management, and related manufacturing digitization solutions. The Service is available as a cloud-hosted SaaS application or as an on-premise deployment.
To use the Service, you must create an account by providing accurate and complete information including your company name, administrator details, and contact information. You are responsible for:
We offer a 14-day free trial that includes access to core features. After the trial period, you may choose a paid subscription plan to continue using the Service.
You retain full ownership of all data you enter into the Service, including production data, machine data, quality records, and employee information (“Your Data”).
For full details on how we handle your data, please review our Privacy Policy.
You agree not to:
We strive to maintain 99.9% uptime for cloud-hosted deployments. Scheduled maintenance windows will be communicated at least 48 hours in advance. We are not liable for downtime caused by factors beyond our reasonable control, including internet outages, third-party service failures, or force majeure events. Enterprise customers receive a separate SLA agreement with guaranteed response times.
The Service, its original content (excluding Your Data), features, and functionality are owned by Zipybills and are protected by intellectual property laws. The FactoryOS name, logo, and branding are trademarks of Zipybills. You may not use our trademarks without prior written consent.
To the maximum extent permitted by applicable law, Zipybills shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use the Service. Our total liability for any claims arising from the Service shall not exceed the amount paid by you in the 12 months preceding the claim.
You may terminate your account at any time by contacting our support team. We may suspend or terminate your account if you violate these Terms. Upon termination, your right to use the Service ceases immediately, but Your Data will be available for export for 30 days. After 30 days, Your Data will be permanently deleted from our systems.
We reserve the right to modify these Terms at any time. Material changes will be communicated via email or a prominent notice on the Service. Your continued use of the Service after changes constitutes acceptance of the updated Terms.
These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts in India.
If you have questions about these Terms of Service, please contact us at: contact@factoryos.in